Maintenance, Security, Backups & Support for your WordPress Website

Never worry about your WordPress site again. From development to security and updates, we do it all.

WordPress Updates

Update what?! Never worry about pesky site updates again. Relax and let 33Digital handle it for you.

Offsite Backups

We provide nightly offsite backups of your database and file system. No need to fret about losing your data.

Security

Our partnership with Sucuri guarantees that your WordPress site will be safe and secure with 24/7 monitoring.

Expert Support

The 33Digital team is here to provide you with WordPress guidance, advice, and the answers you need.

WordPress Updates

33Digital provides weekly WordPress updates so you can rest easy knowing that your site is working for you exactly as it should be.

Offsite Backups

Website backups are important. Don’t worry about losing data. We’ve got you covered nightly.

Security

Your site will be safe and secure with 24/7 monitoring. If anything out of the ordinary does happen, your site can be fixed and back running in no time.

Custom Development

33Digital can handle any custom development request, from small modifications to large-scale enterprise work. Let us know what you need, and we’ll have a plan just for you.

Data Migrations

Could be you’re unhappy with your current host or just ready for a change, we will handle your data migration completely. One of our team members will work with you from start to finish.

Expert Support

Once you’ve signed up, we will be in touch to get started and talk through everything we need to make sure you’re WordPress experience is a great one.

PLANS TO FIT ANY SIZE OF BUSINESS

Get the WordPress help you need right away – Easy sign-up – No long-term contracts

 

FREQUENTLY ASKED QUESTIONS

We will answer any questions you have but below are a few of the most asked.

 

Do you offer 24/7 technical support?

 

At this time, we do not. Our support hours are 9 AM – 6 PM GMT, Monday to Friday.

What do you need in order to set up support on my site?

After you have selected and purchased your support plan, you can fill out a Customer Support Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with 33Digital.

I have a dev site and a production (live) site. Can you support both?

 

Your production (live) site is covered under both the Essential and Professional+ support plans. If, however, you have a separate environment (staging or development) to test updates, you will need to upgrade to our Enterprise Support plan.

Our Enterprise Support plan includes connecting your site to a repository, controlled by 33Digital, and informing you of the updating procedures.

 

Does 33Digital support the WordPress Multisite system?

 

We support WordPress Multisite and WordPress Multi-network. Because of the highly differing uses and structures in use by both, we do ask for more information, as our team is informed from the start of any particular configurations that may be unique to your network.

What does 33Digital do if my website is hacked?

 

We continuously monitor client sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within 2 business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for £99.

 

What are the best ways to contact you for support?

 

We provide several ways for you to contact us. You can always send an email at any time to support@keithmcmean.co.uk or contact us through the website. Once you have signed on you will have access to our ticketing system where one of our team will monitor your account.

Focus on your business. Let us take care of your website.

WE HAVE A PLAN FOR EVERY BUSINESS

Kick off your WordPress support today. Our experts will back up, update, and monitor your website’s security while you focus on running your business. Easy Sign Up – No long-term contracts. Make it easy with 33Digital.

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